krkya's Privacy Policy

krkya ("we", "our", or "platform") operates a safe and reliable online gaming environment for players in Bangladesh. This privacy policy explains in detail what information we collect, how we use it, and in what circumstances it may be shared with third parties. By using our platform, you are considered to have given your consent to the terms of this policy.

We believe that transparency and trust are the foundation of a healthy player-platform relationship. This document is written in plain language so you can easily understand what krkya does with your information and what rights you have.

1. Types of Information Collected

When you open an account on krkya or use the platform, we may collect various types of information. This information can be grouped into three main categories:

1.1 Information You Provide Directly

The information you give us yourself includes:

• Full name and date of birth
• Email address and mobile number
• Account username and password (stored in encrypted form)
• Documents submitted for identity verification (such as a national identity card)
• Financial transaction details (such as information related to bKash, Nagad, Rocket, Upay, or bank transfers)
• Information provided during contact with our customer service team

1.2 Automatically Collected Information

While you use the platform, some technical information is collected automatically:

• IP address and device type
• Browser version and operating system
• How long you spent on the website and which pages you visited
• Session information collected through cookies and similar tracking technologies
• Referral source (where you came from before arriving at our site)

1.3 Information Received from Third Parties

In some cases we may receive information from legitimate third-party sources, such as payment processing services or identity verification agencies. This information is used solely to ensure account security and verify the legitimacy of financial transactions.

2. Purposes for Using Information

krkya uses your information only for specific and legitimate purposes. We never collect or use your personal information unnecessarily. The main purposes are:

• Account management: Completing registration, login, and account verification processes.
• Financial transaction processing: Securely completing deposit and withdrawal requests and preventing fraud.
• Customer service: Providing fast and effective resolution of your questions and issues.
• Service improvement: Using analytical data to improve platform functionality and user experience.
• Security: Preventing unauthorized access, manipulation, and cyberattacks.
• Regulatory compliance: Meeting applicable legal obligations and ensuring financial security.
• Communication: Notifying you of important account-related updates and policy changes.

3. Information Sharing and Third Parties

krkya may share your information with specific third parties in the following limited circumstances:

3.1 Service Provider Partners

We work with trusted technology and service providers who help operate the platform. These include payment processors, cybersecurity services, and software infrastructure providers. These partners have limited and controlled access to your information and may use it only to complete their designated tasks.

3.2 Legal Obligations

If sharing information is required as part of a court order, government directive, or legal process, krkya will share the necessary information with the relevant authorities in accordance with applicable law.

3.3 Fraud and Security

To ensure platform security and prevent fraud, information may be shared with security partners or law enforcement agencies when necessary.

3.4 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the successor entity. We will notify you in advance of any such change.

4. Cookies and Tracking Technologies

The krkya website uses cookies and similar technologies. Cookies are small text files that your browser stores on your device. The types of cookies we use are:

• Essential cookies: Necessary for maintaining login sessions and ensuring security.
• Functional cookies: For remembering your preferences and settings.
• Analytics cookies: For analyzing platform usage to improve our service.

You can control cookies by changing your browser settings. However, please note that disabling essential cookies may cause some platform features to not work properly.

5. Data Security Measures

To ensure the security of your information, krkya has implemented industry-standard technical and administrative safeguards:

6. Data Retention Period

krkya retains your personal information only for as long as it is necessary. Specifically:

• All information is retained while your account is active.
• Financial transaction records are retained for a defined period after account closure, as required by law.
• Customer service communication history is retained for a limited period to improve service quality.
• The minimum information required to meet legal obligations may be retained for an extended period.

Once the defined period has passed or the information is no longer needed, your data is securely deleted or anonymized.

7. Your Rights

As a user of our platform, you have the following rights regarding your information:

7.1 Right to Access

You may request to know what information we hold about you. Upon such a request, we will inform you within a reasonable time.

7.2 Right to Correction

If any of your stored information is incorrect, you may request that it be corrected. We are committed to helping maintain accurate information.

7.3 Right to Request Deletion

In certain circumstances, you may request that your personal information be deleted. However, due to legal obligations, it may not be possible to fully delete some information.

7.4 Right to Object to Processing

You have the right to object to your information being processed for specific purposes, particularly in the case of direct marketing and profiling.

To exercise any of the above rights, please contact our customer service team. We will respond to your request as quickly as possible.

8. Protection of Minors' Information

krkya strictly provides services only to those aged 21 and above. We do not knowingly collect information from anyone under the age of 21. If we become aware for any reason that a minor's information has been collected, we will delete it immediately and suspend the relevant account. If you suspect that a minor's information may be held by us, please contact us immediately.

9. Payment Information Privacy

Maintaining the highest level of privacy in financial transactions is our priority. Deposits and withdrawals on krkya are processed via bKash, Nagad, Rocket, Upay, and bank transfers. In processing these transactions:

• Complete payment information is never stored on our servers, even temporarily.
• Payment gateway partners are required to comply with industry-standard security requirements.
• Transaction reference numbers and amount details are stored in account history, but complete payment details are not.

10. External Links and Third-Party Sites

If our platform contains links to external websites, krkya is not responsible for the privacy policies of those sites. We recommend reading the privacy policy of any third-party website before visiting it.

11. Policy Changes and Updates

krkya may update this privacy policy from time to time. For significant changes, we will take the following steps:

• The "Last Updated" date at the top of this page will be changed.
• Registered users may be notified of changes by email.
• For important changes, a notice may be displayed on the platform.

If you continue to use the platform after any changes, you will be considered to have agreed to the updated policy. We therefore recommend checking this page regularly.

12. Applicable Law

This privacy policy has been drafted in accordance with applicable data protection regulations and international best practices. For any disputes or ambiguities, please first attempt to resolve them through our customer service team. We take all legitimate complaints seriously.